Frequently Asked Questions

Lucky Mystery Box is a premium mystery box experience where you purchase a box for $29.99 and receive one randomly selected luxury item worth between $99 and $610. Every box is a guaranteed win — no empty boxes, ever!

We offer two collections: Alpha Box (curated for him) featuring brands like Gucci, Apple, Tissot, and Dior, and Boujee Box (curated for her) featuring YSL, Coach, Daniel Wellington, and more.

When you place an order, our automated system uses a certified random number generator to select one of the 6 possible prizes from your chosen box. This happens at the moment of purchase, ensuring complete fairness and randomness.

The selection process is:

• Instant — Your prize is assigned immediately upon purchase
• Random — Every item has an equal chance of being selected
• Final — Once assigned, your prize cannot be changed
• Verified — We use industry-standard randomization technology

Yes, 100%! Every single Mystery Box contains a premium product worth at least $99. There are no empty boxes, no "sorry try again" cards, and no disappointments.

The minimum prize is a 12-month Spotify Premium subscription ($99 value), and the maximum is a Saint Laurent Cassandre Wallet ($610 value). No matter what you get, you're receiving an item worth more than 3x what you paid!

Each box contains 6 possible prizes, and the selection is random. While we don't publish exact probability percentages, we can confirm that every item has a fair chance of being selected.

What we can tell you:

• Jackpot items (highest value) are rarer but absolutely possible
• Thousands of customers have won top-tier prizes
• The more boxes you order, the better your chances of hitting a jackpot
• Every prize is still worth at least 3x your purchase price

Absolutely, 100% authentic. All products are genuine and sourced directly from authorized retailers, distributors, and brand partners. We never sell replicas, counterfeits, or "inspired by" items.

Every item comes with:

• Original packaging and tags
• Authenticity cards (where applicable)
• Brand dust bags and boxes
• Full manufacturer warranty

You can verify any item at the official brand store or with professional authentication services.

Great question! Our business model is based on volume and partnerships. Here's how it works:

• Bulk purchasing — We buy products in large quantities at significant discounts
• Brand partnerships — We work directly with brands and authorized distributors
• Volume distribution — High sales volume allows us to offer better value
• Marketing efficiency — Mystery boxes create excitement and word-of-mouth marketing

While not every customer wins the jackpot, the excitement of the experience and the guaranteed minimum value make it worthwhile for everyone.

No, that's the mystery! The whole concept is based on random selection. You cannot choose, request, or influence which item you receive. That's what makes it exciting!

What you CAN choose:

• Which box type: Alpha (for him) or Boujee (for her)
• How many boxes to order

If you want a specific product, we recommend purchasing it directly from the brand. Mystery boxes are for those who love the thrill of surprise!

To ensure fairness for all customers, we have a Fair Play Policy that limits purchases to 10 boxes per household per order.

This policy helps us:

• Ensure fair distribution of prizes
• Prevent bulk buying by resellers
• Give everyone an equal chance at the top prizes
• Maintain stock for all customers

If you need to order more for events or gifts, please contact our team for special arrangements.

We offer two distinct collections to match different styles and preferences:

🎰 Alpha Box — For Him:

• Apple AirPods Max ($549)
• Gucci GG Marmont Belt ($470)
• Tissot Ballade Watch ($400)
• ON Cloud Running Shoes ($170)
• Dior Sauvage EDP 100ml ($199)
• Spotify Premium 12 Months ($99)

👑 Boujee Box — For Her:

• Saint Laurent Cassandre Wallet ($610)
• Apple AirPods Max Purple ($549)
• Daniel Wellington Watch ($507)
• Coach Tabby 26 Bag ($450)
• UGG Scuffette Slippers ($100)
• Spotify Premium 12 Months ($99)

Both boxes are priced at $29.99 and include a Vegas VIP Ticket.

Each box costs $29.99 and contains one item with a guaranteed value:

• Minimum value: $99 (Spotify Premium 12 Months)
• Maximum value: $610 (YSL Cassandre Wallet)

That means you're guaranteed to receive something worth at least 3x what you paid, and potentially up to 20x your investment!

Absolutely! Mystery boxes make amazing gifts for birthdays, holidays, graduations, or just because. Here's what you can do:

• Ship directly to the recipient's address
• Add a gift message at checkout (coming soon)
• All packages come in discreet packaging

Many of our customers buy Boujee Boxes for their girlfriends, sisters, or moms — and Alpha Boxes for boyfriends, brothers, or dads. The surprise element makes it extra special!

That's the nature of mystery boxes — you accept the surprise element when you purchase. We do not offer exchanges or refunds based on preference.

However, here are some options if you receive something that's not your style:

• Gift it — It makes a perfect present for someone else
• Sell it — All items are authentic with tags, so you can resell on platforms like Poshmark, eBay, or Facebook Marketplace
• Trade it — Connect with other customers in our community

Remember: every item is worth more than what you paid, so even in the worst case, you're still ahead!

We occasionally update our prize collections to keep things fresh and exciting. When we make changes, we announce them on our website and social media.

The item you receive is based on what's available in our collection at the time of your purchase. We always ensure every item meets our quality and value standards.

For items with multiple color or size options:

• Colors: Are randomly selected (e.g., AirPods Max may be Space Gray, Silver, etc.)
• Sizes: For sized items like shoes or slippers, we typically stock universal/popular sizes

If you have specific size requirements for items like shoes, please note them in your order comments and we'll do our best to accommodate. However, we cannot guarantee specific sizes due to stock availability.

Yes! Check out our homepage for real customer reviews and unboxing photos. You can also:

• Browse customer reviews on each product page
• Follow us on Instagram for daily winner posts
• Join our community group to see unboxings

We love seeing our winners share their prizes! Tag us on social media for a chance to be featured.

Every Mystery Box purchase automatically includes one entry into our Vegas VIP Giveaway — a chance to win a complete Las Vegas luxury trip valued at $9,000!

The prize includes:

• ✈️ Round-trip flights for 2 people
• 🏨 4 days, 3 nights in a top Las Vegas hotel
• 🎰 $5,000 casino credit
• 🍾 VIP welcome package

It's automatic! Every time you purchase a Mystery Box, you're automatically entered into the giveaway. No additional steps, forms, or sign-ups required.

• 1 box = 1 ticket
• 3 boxes = 3 tickets
• 10 boxes = 10 tickets

The more boxes you buy, the more tickets you earn, and the better your chances of winning!

We select one winner every 5,000 to 10,000 tickets. This means the more boxes sold, the more frequent the drawings become.

Winners are:

• Selected using certified random number generation
• Notified via email and phone
• Announced on our website and social media
• Given 30 days to claim their prize

If you win but cannot travel, we offer flexible options:

• Reschedule: Book your trip within 12 months of winning
• Transfer: Gift the trip to a friend or family member
• Cash alternative: In some cases, we may offer a cash equivalent (subject to terms)

We want every winner to enjoy their prize, so we work with you to find the best solution.

Standard terms apply:

• Winners must be 21+ years old
• Valid ID and travel documents required
• Trip must be taken within 12 months of winning
• Blackout dates may apply (major holidays, conventions)
• Prize is non-transferable for cash unless specified

Full terms and conditions are available upon winning.

If you're selected as a winner, we'll contact you through:

• Email: Primary notification to your order email
• Phone: Follow-up call if no email response
• Social media: We may reach out via DM

Make sure your contact information is correct when ordering! Winners have 30 days to respond and claim their prize.

Shipping is FREE on all orders! No minimum purchase required, no hidden fees. We cover all shipping costs within the continental United States.

For international shipping, please contact us for rates and availability.

Our standard shipping timeline:

• Processing: 24-48 hours after order placement
• Transit: 3-7 business days within the US
• Total: Most orders arrive within 5-9 business days

You'll receive a tracking number via email once your order ships so you can follow your package every step of the way.

Currently, we ship primarily within the United States. However, we're expanding to more countries soon!

If you're outside the US and interested in ordering, please contact us and we'll try to accommodate your request. Additional shipping fees may apply.

Once your order ships, you'll receive an email with:

• Your unique tracking number
• A direct link to track your package
• Estimated delivery date

You can also track your order by visiting our website and entering your order number, or by logging into your account.

We partner with reliable carriers including:

• USPS Priority Mail
• UPS Ground
• FedEx Home Delivery

The carrier is selected based on your location and package requirements to ensure the fastest, safest delivery.

Yes! All orders ship in plain, unmarked packaging. There's no indication of the contents or the value of what's inside.

This is perfect if:

• You're ordering a surprise gift
• You want privacy
• You live in a shared space

Don't worry — we've got you covered!

• Lost packages: If tracking shows no movement for 7+ days, contact us and we'll investigate and reship if necessary
• Damaged items: If your item arrives damaged, send us photos within 48 hours and we'll arrange a replacement

Please contact our support team with your order number and we'll resolve the issue promptly.

If you need to change your shipping address, contact us immediately after placing your order. We can only make changes before the order ships.

Once an order has shipped, we cannot redirect the package. You may need to arrange pickup at a carrier facility or wait for return-to-sender.

We accept all major payment methods:

• 💳 Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• 🍎 Apple Pay
• 📱 Google Pay
• 🛒 Shop Pay
• 💰 PayPal

All transactions are secured with SSL encryption and processed through Shopify Payments.

Absolutely! We take security seriously:

• 🔒 SSL encryption on all pages
• 🛡️ PCI-compliant payment processing
• ✓ We never store your full card number
• 🔐 Powered by Shopify's secure checkout

Your payment information is processed directly by our payment providers and never touches our servers.

Because prizes are assigned immediately upon purchase, orders cannot be cancelled once placed.

This policy ensures fairness — once a prize is assigned to your order, it's yours!

If you have a genuine emergency, please contact us immediately and we'll review your case individually.

Due to the nature of mystery boxes, we do not offer refunds for:

• Not liking the item you received
• Wanting a different prize
• Change of mind

We DO offer refunds/replacements for:

• Damaged items (with photo proof within 48 hours)
• Wrong item shipped (not matching any of the 6 prizes)
• Lost packages (after investigation)

Your payment is processed immediately when you complete checkout. This is when:

• Your prize is randomly assigned
• Your order enters our fulfillment queue
• Your Vegas VIP ticket is registered

You'll receive an order confirmation email within minutes of purchase.

Occasionally! Here's how to get the best deals:

• 📧 Subscribe to our newsletter for exclusive codes
• 📱 Follow us on social media for flash sales
• 🎉 Check during holidays for special promotions
• 👥 Refer friends for referral bonuses

Sign up for our email list on the homepage to never miss a deal!

Our support team is here to help! You can reach us through:

• 📧 Email: support@luckymysterybox.com
• 💬 Live chat on our website (business hours)
• 📝 Contact form on our Contact Page
• 📱 DM us on Instagram @luckymysterybox

We typically respond within 24 hours on business days.